Buyers return Policy Below.
We ask that all buyer's know and understand what you’re buying and the sizes you need and how they are sold before you buy from this site. As long as you know what you're buying and how it is sold no customer service will ever be needed.
If you are unsure of the size, you are buying we ask you to please send us a message or call us and talk to us prior to buying first. We do not want you to buy in bulk ask for a return and be denied by the policy, so please call or please only buy sample sizes when unsure of what you are buying.
For all issues on orders buyers are required to contact us in 24 hours or less from the delivery.
We have a 7 day from purchase return policy with approval only! Buyer pays return shipping and There will be a 75% restocking fee deducted from all returns. Also please note shipping costs paid by you the buyer will not be refunded and if the item was a free shipping item the cost, we had to pay the carrier to ship the as advertised item will also be deducted from the returned item refund. Know what you're buying before you buy not after!
You agree to all our store policies and descriptions prior to buying any item from our site.
If you send us something back without an approval your package will be sent back to you as we do not except returns without approval and our RO number on the outside of the box.
Damage claims: Insurance must be purchased for items to be covered for damages or loss done in shipping and you must contact the carrier with damage issues in 7 days or less from delivery. You will be responsible for filing the claim and providing pictures to the carrier. Please note that all claims will only be paid upon acceptance by the carrier after you the buyer file the claim. When a damage claim is needed and processed the refund is given only after the claim has been completed and finalized from the carrier. We do not ship replacements for items damaged in shipping.
Buyers buying sand dollars and urchins or any item in our site that states this item to be shipped you do so at their own risk as stated in the item description of the item you purchased are not allowed to be returned for any reason no matter how many you buy, and we do not cover you for any damage or replacement of these items.
Please note: We are selling natural dried and untreated sea life in most cases, so we do not return for dead smell, color variations or tint color or because an arm or arms are not in the position you like. We are selling real dried sea life products and they are not man made. All Sizes are not exact, and some may and will be smaller or larger than the size listed. Please read the description prior to any purchase. You are buying real natural dried dead sea life and real seashells, and some may still have that wonderful dead beach aroma. All our products are naturally sun dried. Not taxidermy.
Buyers that stop payment or dispute charges on orders will be charged a $35.00 stop payment fee.
Should we make mistake on the order, you will receive a store credit, or a refund once we have determined the problem.
Buyer Cancellation or order modifications.
All orders over $100.00 cannot be modified RETURNED or canceled.
All Buyers have 1 hour from the time of the order to modify or cancel an order Under $500.00.
Please note any bank disputes by the buyer for us refusing to modify this policy for you we will refer back to this policy and you will be held accountable for the purchase and acceptance of the delivery of the product, or the policy below will be in effect on the order.
You agree to all policies by buying on this web site!
Not deliverable Refused: Orders returned to us not deliverable by the carrier; you will be notified, and you will be required to repay the shipping to reship the order. If you do not respond we will issue a refund minus a 25% restocking fee and our shipping and handling costs to ship the order. Not deliverable as addressed issues. Buyers it is your responsibility to provide us a correct address and buy insurance.
All orders returned by UPS not deliverable; please note you will also have to pay a return shipping charge of $12.00 plus the shipping to reship the order back to you (UPS Policy). When a damage claim is needed and processed the refund is given only after the claim has been completed and finalized from the carrier. If you do not respond we will be issuing a refund minus the re delivery fee minus our shipping costs and a 50% restocking fee.
Wholesale buyers we have a no return policy on any Quantity. All above policies apply to all buyers.